Job Bookings Officer

ABOUT US

Proudly Australian, Sonic HealthPlus is now the largest provider of corporate medicine in the country. With a national network of wholly owned metropolitan and remote clinics, we deliver Occupational Health, General Practice and integrated medical, paramedical and wellness services to both large and small corporate and community groups.

ABOUT THE ROLE

We are currently seeking a Bookings Officer to join our team in Osborne Park, WA (The Whadjuk people of the Noongar Nation) on a full time basis, working 38 hours per week. Reporting directly to the Bookings Manager, this position will be responsible for coordinating medical appointments for clients. Some shifts will begin at 5am, requiring flexibility in your hours.

DUTIES

The responsibilities for this position include but are not limited to:

• Scheduling medical appointments
• Quality checking medical results
• Adhering to KPIs including client wait times and reporting requirements
• Logging all calls and monitoring phone queues
• Data inputting
• General administration duties

CANDIDATE REQUIREMENTS

The successful candidate will be well organised and have great administration skills with excellent customer service and interpersonal skills. You will also have an eye for detail and a desire to provide the best quality service to all staff and clients. Other requirements include:

• The ability to manage a diverse client base via phone and email
• Well-developed communication skills with an excellent phone manner
• A professional work ethic, willing to work independently as well as part of team
• Proficiency in Microsoft Office applications including Outlook and Excel
• Highly organised with the ability to prioritise and multi-task
• Willingness and flexibility to undertake additional tasks as required

WHY JOIN US?

• Ongoing training and development
• Stable, reputable national healthcare provider (part of the global Sonic Healthcare)
• Paid parental leave
• Numerous discounts including travel, gym membership and health insurance options
• Novated Leasing
• Discounted fees for various medical services e.g. pathology, radiology and travel health
• Employee Assistance Program
• Focus on corporate social responsibility e.g. fundraising, supporting community events

HOW TO APPLY

As part of our pre-employment process, preferred candidates must provide a National Police Clearance conducted within the last 3 months.

Short listing for this position will commence immediately. You are encouraged to apply promptly as applications will close when suitable applicants are obtained.

DIVERSITY, EQUITY AND INCLUSION

At Sonic HealthPlus, we embrace a diverse mix of minds and backgrounds, creating a supportive environment where every voice is valued. Our commitment to gender equity fosters a safe, respectful, and welcoming space for all. We honour the unique experiences of veterans and current serving members of the Australian Defence Force and their families, whose military backgrounds enrich our workplace.

We encourage applications from individuals of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientations, religions and gender identities, reflecting the vibrant diversity of our communities. As an Equal Opportunity Employer, we value social and cultural diversity and strongly encourage Aboriginal and Torres Strait Islander peoples to apply. Sonic HealthPlus prioritises accessibility and we are happy to adjust our recruitment processes to support all candidates. If you require more information about our diversity, equity and inclusion framework or would like assistance with your application, please contact us at Write to the company