Description of the job
Job Description
As the Injury Management Specialist you will play a vital role in the success of the Regional WorkFocus team by managing some of our largest customers in a regional location. Drawing upon your extensive experience and strong profile within the industry, you will deliver services and implement Service Agreements with key customers requiring a specific focus as per business unit needs, with the added benefit of being able to travel to Regional WA as part of your role.
As a valued team member, your responsibilities will include:
- Provide return to work services to assist injured clients and their employers with safe and sustainable return to work outcomes
- Maintain quality across customer as per SLA requirements in regard to return-to-work rates, costs and durations
- Undertaking worksite, functional, ergonomic, equipment and home assessments
- Identifying Return to Work (RTW) barriers
- Liaising with clients, insurers, medical practitioners and employers to achieve outcomes appropriate for all parties
- Implement services as per Customer SLAs
- Provide high level rehabilitation services across a variety of portfolios including new employer and same employer goals
- Complete internal and external customer critical case reviews to drive strategy and good rehab on all claims
- Represent WFA at public forums and on various committees as required